This event is open to anyone interested in using the service design approach in HE and FE and will focus on the mid to latter stages, e.g blueprinting and implementation/trialling of improvements.

Date: Thursday 17 November 2011

Time: 10:00 - 16:00

Venue: Conference Aston

City: Birmingham

Draft Agenda

Please note that the exact timings and session details are still to be confirmed.

TimeActivity

10:00-10:30Â
Coffee and Registration

10:30-10:35Â
Welcome - Sharon Perry, JISC CETIS

10:30-11:00Â
Introduction - Lauren Currie, Snook

11:00-12:30Â
Practical Session: Blueprinting - Lauren Currie, Snook

12:30-13:15Â
Lunch

13:15-14:45Â
Practical Session: Implementation/Trialling of Improvements - Lauren Currie, Snook

14:45-15:00
Tea

15:00-15:45
TBC - Lauren Currie, Snook

15:45-16:00

Roundup of the Day - Sharon Perry, JISC CETIS

For more information on registration, venue and accommodation